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ATTACHMENTB <br />10.Hoursand <br />TheCityrequiresallsuchcollectionstobeginnosoonerthan7a.m.andshallbecomplete6p.m. <br />willtakeplaceWednesdayand <br />Collectionofrecyclablematerialsfromhouseholdsnorthof <br />householdssouthofwilltakeplaceeveryTuesday.Duringholidayweeks,collection <br />dayswilltakeplaceonedaylater.TheContractorrequestonetimeCityauthorizationofexceptionsto <br />thesetimeanddayrestrictionspursuanttothe"SevereWeather"section9above).TheContractor <br />mustrequestexceptionpriortotherequestedcollectioneventandspecifythedate,timeandreason <br />for <br />11. <br />TheContractorshallestablishandmaintain,inalocationapprovedbytheCity,anofficecontinuous <br />supervisionforacceptingcomplaintsandcustomercalls.Theofficeshallbeservicewithcontinuous <br />supervisionduringthehoursof8a.m.until5:00p.m.onalldayscollectionasspecifiedinthis <br />Agreement.Theaddressandtelephonenumbersofandten(10)dayspriornoticeofchanges <br />therein,shallbegiventotheCityinTheaddressofthisofficeasoftheexecutionofthecontractis <br />2828KennedyStreetMinneapolis,Minnesota <br />ComplaintsonservicewillbetakenandcollectedbytheCityandtheContractor.Thewillnotifythe <br />correctiveactions.The <br />Contractorofallcomplaintsitreceives.TheContractorisresponsible <br />Contractorshallanswerallcomplaintscourteouslyandpromptly. <br />EachmonththeContractorshallprovidetheCitywiththefollowing <br />Alistofallcustomercomplaints,includingadescriptionofhoweachcomplaint <br />Alistofalladdresseswhereeducationtagswereleftforresidentsandwhythetags <br />Alistofallmissedpickupsreportedtothe <br />Themonthlyreportsshallbesentbymail,faxoremailtotheCity'sRecycling <br />TheCityRetainsRighttoSpecifyResidentPreparationInstructionsandShallApprove/š“·©-·š©x­Public <br />EducationLiterature <br />TheContractorshallagreethatitisthe/z·äx­solerighttoclearlyspecifytheresidentsortingandsetout <br />requirementsasdescribedinSection5.TheContractorshallconductitsownpromotionsandpubliceducation <br />toincreaseparticipationandimprovecompliancewithCityspecifiedresidentpreparationinstructionasperthe <br />publiceducationelementsoftheannualworkplan.Ataminimum,thisshallinclude: <br />Productionanddistributionofanannualflyertoeachhome,thisflyertoinclude <br />Annualcalendarandmapofcurbsiderecyclingdistrictsfor{­z“mŒ;family7Þ;ŒŒz“m­| <br />o <br />Listofmaterialstobeincludedforrecycling <br />o <br />Listofmaterialsexcludedthatcannotberecycledinthe/z·äx­program <br />o <br />Generalinformationaboutcurbsiderecyclinginstructions <br />o <br />Howtopreparematerials. <br />o <br />Distributionof{©;­z7;“·education·m­|tobeleftbycurbsidecollectioncrewsifanynontargeted <br />materialisrejectedandleftatthecurb. <br />