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12-09-13-R
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12/9/2013 8:31:46 AM
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7.3.6When System upgrades or process changes that require training of Syste <br /> <br />Users are to be implemented, the Members will train their own personnel <br />using County-provided training materials. <br />7.4Operational Contact <br /> <br />7.4.1Each Member shall maintain an Operational Contact, and an altern <br /> <br />operational contact, as the primary persons who will receive technical <br />notifications and provide technical coordination. <br />7.4.2Within 30 days of the execution of this Agreement, Members shall <br /> <br />Operational Contact information to the System Manager. <br />7.4.3Members shall immediately notify the ECC of changes to Operation <br /> <br />Contacts. <br />7.5Reporting System Issues <br /> <br />7.5.1During business hours, System Users must contact the CAD/Mobile/AVL <br /> <br />Helpdesk via phone or email, and provide: <br />7.5.1.1 <br /> <br />7.5.1.2Agency name <br /> <br />7.5.1.3Call back number <br /> <br />7.5.1.4Number of users affected, if known <br /> <br />7.5.1.5Brief description of the problem. <br /> <br />7.5.2After business hours, System Users must contact the on-duty ECC Shift <br /> <br />Supervisor and provide the same information listed above. <br />8.Cost/Payment <br /> <br />8.1County Payments: The County will pay the following: <br /> <br />8.1.1All costs for the initial implementation of the System as defined by the CAD <br /> <br />budget approved by the County in Resolution #2012-313, including all related <br />debt service, but excluding loading of non-CAD related software onto mobile <br />devices. <br />8.1.2Both initial and ongoing costs for of the following interfaces <br /> <br />8.1.2.1Alphanumeric paging <br /> <br />8.1.2.2ANI/ALI/E9-1-1 <br /> <br />8.1.2.3BCA LEMS <br /> <br />8.1.2.4Apparatus move-up management (one-way data export out of <br /> <br />System) [DECCAN LiveMUM at the time of the original <br />Agreement] <br />8.1.2.5Fire Department/Station alerting (one-way from System to <br /> <br />alerting application) <br />CAD and Mobile Data Agreement Ramsey County and User Members Page 26 of 48 <br /> <br />
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