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Monthly reports shall be due to the City by the 15th day of each month subsequent to the <br />month of the report. The first monthly report in 2015 shall be due April 15, 2015. <br />Annual reports shall be due by January 15and shall be a compendium of the previous <br />monthly reports with an annual summary of trends. The annual report will include <br />recommendations for continuous improvement in the City’s recycling program (e.g., <br />Examples of monthly and annual reports <br />public education, multiunit recycling, etc.). <br />shall be included with the Contractor’s proposal. <br />CustomerRelationsReport <br />5.2 <br />Quarterly, the Citywill be provided with: <br />1.A list of all customer complaints, including a description of how each complaint <br />was resolved. <br />2.The number, addresses and results of the Quarterly Cart Checks <br />3.A list of all missed pickupsreported to the Contractor. <br />Quarterly reports shall be due the 15th of the months of February, April, July and October, <br />with the 2015 quarterly reports beginning in July. <br />Annual Performance ReviewMeeting to Discuss <br />5.3 <br />Recommendations for Continuous <br />Improvement <br />The City shall schedule an annual meeting to include (but notbelimited to): <br />Review annual report, including trends in recovery rate and participation. <br />Review efforts made to expand recyclable markets. <br />Review performance based on feedback from residents to the Council members <br />and/or City staff. <br />Review recommendationsfor improvement in the City’s recycling program, <br />including enhanced public education and other opportunities. <br />Review staff and Committee recommendations for improving service. <br />Discuss other opportunities for improvement with the remaining years under the <br />current contract. <br />Discuss actions in the Recycling Program to reduce the City’s carbon footprint. <br />Publicity, Promotion, and Education <br />5.4 <br />Theselected Contractor and the City shall work together in the preparation and <br />distribution of educational materials to insure accurate information and program <br />directions. The selected Contractor shall pay for the annual design, printing and mailing of <br />a curbside program flyerwith an additional 200 fliers to be placed at City Hall. The flyer <br />shall be delivered to homes no later than January 31 of each year. <br />City of Arden Hills, Recycling RFP <br />October 2014 <br />Page 14 <br />