CCP 04-02-2001 - Laserfiche WebLink

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a Memorandum, Proposed Reorganization Page Three March 1, 2001 3. Create More Accountability for the Establishment and Prioritization of Workload for Support Staff, as Well as Performance Evaluation Along with the workload distribution and prioritization comes the evaluation of performance. This has been somewhat difficult to do, given the fact that I cannot spend an equal amount of time with eight(8) different people in eight(8) different positions. I have asked for and received support and assistance in the way of feedback from some Department Heads for support staff evaluation, and have tried to physically observe and base performance evaluations for Department Heads on more direct contact. 4. Allow Management to More Effectively Deal with the Highest Priority Goals and Projects of the City With so many direct reports, and in trying to determine the workload distribution for support staff,the City Administrator has not had time to work on items that were identified in the 2000 Council Retreat or any of the items that have come up and been added since that time. Also,there have been internal priorities, such as development and adoption of a new personnel policy that the Administrator has not had enough time to get to! Proposal • The creation of two (2) new titles, one called Administrative Services Director; and the other called Community Services Director. This would reduce the number of direct reports to the City Administrator to two (2). The Administrative Services Director would oversee the Finance, Planning and Zoning, Building Inspections and Code Enforcement, and Community Development Departments. The Community Services Director would oversee Parks, Recreation, Maintenance and Utilities Departments. ■ Rename the Administrative Secretary position to Deputy Clerk. Essentially,this position is performing all of the statutory duties as delegated by the City Clerk. ■ Create the position of Customer Service Representative II. 1 would take the current part- time Utility Billing Clerk position(recently vacated by Celine Syfko's resignation), and create this position thereby making it a full-time staff position. This would be the position that would sit out at the front counter with the Customer Service Representative I and would handle any and all transactions for the City. ■ Rename the Receptionist position to Customer Service Representative I. This would more closely describe what the position should be about, and its function. ■ Rename the Department Secretary to Office Support Specialist. I would like to hire these two (2) positions immediately. One would be to replace the position formerly held by Susan • Holmes, and the other would be the addition of one (1) support staff position.