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City of Arden Hills Personnel Policy Effecfve February 29,201-5¢ With the exception of routine events and basic information that is readily available to the public,all requests for interviews or information from the media are to be routed through the Department Director or City administrator.Nledia requests include am-thing intended to be published or viewable to others in some form such as television radio,newspapers, newsletters and websites.When responding to media requests,employees should follow these steps: If the request is for routine or public information (such as a meeting time or agenda) provide the information and notify the Department Director of the request. If the request is regarding information about Citypersonnel,potential litigation, controversial issues,an opinion on a City matter,or if you are unsure if it is a routine"question, forward the request to the Department Director or City Administrator.An appropriate response would be,"I'm sorry,I don't have the frill information regarding that issue.Let me take some basic information and submit your request to the appropriate person who will get back to you as soon as he/she can." ask the media representative's name,questions,deadline,and contact information. Communicating on behalf of the City: The City administrator,Department Directors,and communications staff are authorized to communicate on behalf of the City in interviews,publications news releases,on social media sites,and related communications. Other employees may represent the City if approved by one of these individuals to communicate on a specific topic.When speaking on behalf of the City: Employees must identify themselves as representingthehe City.Account names on social media sites must clearly be connected to the City and approved by the Department Director or Cite administrator. On social media sites only an administrator of the site may respond to requests and Post comments. No employee is allowed to start a social media site for the City without prior authorization from the Department Director and City Administrator. No employee is allowed to create a website and/or register a web address (URL) for the City without prior authorization from the Department Director and City Administrator.approved URLs must be registered by the I.T.Division and approved websites must be established by the Deputy Clerk. all information must be respectful,professional and truthful. Corrections must be issued when needed. Personal opinions generally do not belong in official City statements. One exception is communications related to promoting a City service. For example,if an employee posted on the City's Facebook page,"My family volunteered at the 109