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Project Approach / 19 <br />System Maintenance <br />WSB will manage the system maintenance of the virtual <br />architecture and software to support the City’s GIS <br />system. This includes daily snapshots and backups of all <br />servers and data that participate in the system. These <br />snapshots occur outside of business hours. In the event of <br />data loss or corruption, WSB will manage the restoration <br />and recovery of data and affected application services. <br />Data will be restored from the most recently available daily <br />snapshot. System maintenance also includes software <br />upgrades and maintenance as needed. <br />Customized Projects <br />Initiatives and new needs arise where customized <br />projects may be undertaken. Custom projects will be <br />billed using our standard rate schedule. <br />In order to provide maximum value on standard services <br />we have placed utility updates under customized projects <br />for the benefi t of Arden Hills. WSB has worked with a <br />number of our existing clients to include utility update <br />fees in development fees so that the City does not incur <br />these costs. We know how necessary GIS services <br />are, and are deeply aware of the needs of the City of <br />Arden Hills. If the City wants to include utility updates in <br />the standard services, we will host a discussion on the <br />quantity of utilities. <br /> <br />Staff Augmentation Services <br />Michael Phillippi will provide GIS staff augmentation <br />services for the City of Arden Hills. Michael will dedicate <br />up to four hours of GIS staff augmentation every other <br />week for the City. During this time Michael will be <br />providing on-site support for the City for the following <br />anticipated tasks: <br /> ·Create and update map and fi gures <br /> ·GIS data updates and maintenance <br /> ·GIS system help/training support <br />Michael will be available as a resource for City staff on <br />an as needed basis as well. Additional hours requested <br />by staff outside of an average of four hours bi-weekly will <br />only be billed upon approval by City staff. Bryan Pittman <br />will work closely with Michael from a project coordination <br />basis to assist with assigning tasks and providing quality <br />review. <br />Ongoing annual services <br />As the GIS Provider for the City of Arden Hills, WSB will perform the following services: <br />A Proposal to Provide GIS Services to the City of Arden Hills