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<br /> . Page Three <br /> working condition. The Contractor's trucks shall be clean and <br /> aesthetically pleasing. <br /> 5. CONTRACTOR'S OPERATION <br /> 5.1 The Contractor shall establish and maintain an office with <br /> continuous supervision for accepting complaints and customer calls. <br /> The office shall be in service with continuous supervision during the <br /> hours of 7:00 A.M. until 7:00 P.M., or until all routes are completed <br /> on all days of collection as specified in this Agreement. Address and <br /> telephone number of such office and any changes therein shall be given <br /> to the City in writing. The address of this office as of the <br /> execution of the Agreement is: 784 Edmund, St. Paul, MN 55014. The <br /> telephone number is: 292-1339. <br /> 5.2 Complaints on service will be taken by the Contractor, who is <br /> responsible for all corrective actions. All complaints shall be <br /> answered by the Contractor courteously and promptly. <br /> 5.3 Whenever the City or a resident notifies the Contractor of <br /> locations which have not received scheduled service, the Contractor is <br /> required to service such locations by 3:00 P.M. the day following the <br /> missed service. <br /> . 6. PAYMENT <br /> 6.1 The City will compensate the Contractor for the collection of <br /> recyclable materials from residential units as described in Sections 2 <br /> and 3. During this contract, the City will pay to the Contractor on a <br /> monthly basis, $85 per ton of materials collected, or $2,890 per <br /> month, whichever is greater. <br /> 6.2 The Contractor will submit monthly statements for services <br /> rendered as set forth in Section 7. The City shall make monthly <br /> payments within ____ days upon receipt of the statement. <br /> 7. FILING OF REPORTS <br /> 7.1 The Contractor shall submit an accurate monthly summary of the <br /> quantity and kinds of all recyclable materials collected and the <br /> primary purchaser(s) of the recyclable materials. <br /> 7.2 The Contractor shall provide scale receipts of the recyclable <br /> materials collected in each district and a statement of verification <br /> that the scale receipts reflect the recyclable materials only <br /> collected in each particular district. Receipts are due by the third <br /> day of the month following collection. <br /> . 8. INSURANCE <br /> 8.1 Prior to the commencement of this Agreement, the Contractor shall <br /> furnish the City with certificates of insurance for comprehensive <br />