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10-14-08
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10-14-08
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• C. Suspicious Personal Identifying Information <br /> Red Flags <br /> 1. Identifying information presented that is inconsistent with other information the customer <br /> provides(example: inconsistent birth dates); <br /> 2. Identifying information presented that is inconsistent with other sources of information <br /> (for instance, an address not matching an address on a credit report); <br /> 3. Identifying information presented that is the same as information shown on other <br /> applications that were found to be fraudulent; <br /> 4. Identifying information presented that is consistent with fraudulent activity(such as an <br /> invalid phone number or fictitious billing address); <br /> 5. Social security number presented that is the same as one given by another customer; <br /> 6. An address or phone number presented that is the same as that of another person; <br /> 7. A person fails to provide complete personal identifying information on an application <br /> when reminded to do so (however,by law social security numbers must not be required); <br /> and <br /> 8. A person's identifying information is not consistent with the information that is on file <br /> for the customer. <br /> D. Suspicious Account Activity or Unusual Use of Account <br /> Red Flags <br /> 1. Change of address for an account followed by a request to change the account holder's <br /> name; <br /> 2. Payments stop on an otherwise consistently up-to-date account; <br /> 3. Account used in a way that is not consistent with prior use(example: very high activity); <br /> 4. Mail sent to the account holder is repeatedly returned as undeliverable; <br /> 5. Notice to the Utility that a customer is not receiving mail sent by the Utility; <br /> 6. Notice to the Utility that an account has unauthorized activity; <br /> 7. Breach in the Utility's computer system security; and <br /> 8. Unauthorized access to or use of customer account information. <br /> E. Alerts from Others <br /> Red Flag <br /> 1. Notice to the Utility from a customer, identity theft victim, law enforcement or other <br /> person that it has opened or is maintaining a fraudulent account for a person engaged in <br /> Identity Theft. <br /> I <br /> 4 <br />
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