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• <br /> C. Suspicious Account Activity or Unusual Use of Account <br /> Red Flags <br /> 1. Change of address for an account followed by a request to change the account holder's <br /> name; <br /> 2. Payments stop on an otherwise consistently up-to-date account; <br /> 3. Account used in a way that is not consistent with prior use(example: very high activity); <br /> 4. Mail sent to the account holder is repeatedly returned as undeliverable; <br /> 5. Notice to the City that a customer is not receiving mail sent by the City; <br /> 6. Notice to the City that an account has unauthorized activity; <br /> 7. Breach in the City's computer system security; and <br /> 8. Unauthorized access to or use of customer account information. <br /> D. Alerts from Others <br /> Red Flag <br /> 1. Notice to the City from a customer, identity theft victim, law enforcement or other person <br /> that it has opened or is maintaining a fraudulent account for a person engaged in Identity <br /> Theft. <br /> L__-7 <br /> IV. DETECTING RED FLAGS. <br /> A. New Accounts <br /> In order to detect any of the Red Flags identified above associated with the opening of a <br /> new account, City personnel will take the following steps to obtain and verify the identity of the <br /> person opening the account: <br /> Detect <br /> 1. Require certain identifying information such as name,residential or business address, <br /> principal place of business for an entity, or other identification; and <br /> 2. Review documentation showing the existence of a business entity. <br /> • <br /> 4 <br />