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10-14-08
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10-14-08
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• B. Existing Accounts <br /> In order to detect any of the Red Flags identified above for an existing account, City <br /> personnel will take the following steps to monitor transactions with an account: <br /> Detect <br /> 1. Verify the identification of customers if they request information(in person,via <br /> telephone, via facsimile, via email); <br /> 2. Verify the validity of requests to change billing addresses; and <br /> 3. Verify changes in banking information given for billing and payment purposes. <br /> V. PREVENTING AND MITIGATING IDENTITY THEFT <br /> In the event City personnel detect any identified Red Flags, such personnel shall take one <br /> or more of the following steps, depending on the degree of risk posed by the Red Flag: <br /> Prevent and Mitigate <br /> 1. Continue to monitor an account for evidence of Identity Theft; <br /> 2. Contact the customer; <br /> 3. Not open a new account; <br /> • 4. Close an existing account; <br /> 5. Reopen an account with a new number; <br /> 6. Notify the Program Administrator for determination of the appropriate step(s) to take; <br /> 7. Notify law enforcement; or <br /> 8. Determine that no response is warranted under the particular circumstances. <br /> Protect customer identifying information <br /> In order to further prevent the likelihood of identity theft occurring with respect to Utility <br /> accounts, the City will take the following steps with respect to its internal operating procedures <br /> to protect customer identifying information: <br /> 1. Ensure that its website is secure or provide clear notice that the website is not secure; <br /> 2. Ensure complete and secure destruction of paper documents and computer files <br /> containing customer information; <br /> 3. Ensure that office computers are password protected and that computer screens lock after <br /> a set period of time; <br /> 4. Ensure computer virus protection is up to date; and <br /> 5. Require and keep only the kinds of customer information that are necessary for City <br /> purposes. <br /> • <br /> 5 <br />
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