10-14-08 - Laserfiche WebLink

Home Browse Search

• B. Existing Accounts In order to detect any of the Red Flags identified above for an existing account, City personnel will take the following steps to monitor transactions with an account: Detect 1. Verify the identification of customers if they request information(in person,via telephone, via facsimile, via email); 2. Verify the validity of requests to change billing addresses; and 3. Verify changes in banking information given for billing and payment purposes. V. PREVENTING AND MITIGATING IDENTITY THEFT In the event City personnel detect any identified Red Flags, such personnel shall take one or more of the following steps, depending on the degree of risk posed by the Red Flag: Prevent and Mitigate 1. Continue to monitor an account for evidence of Identity Theft; 2. Contact the customer; 3. Not open a new account; • 4. Close an existing account; 5. Reopen an account with a new number; 6. Notify the Program Administrator for determination of the appropriate step(s) to take; 7. Notify law enforcement; or 8. Determine that no response is warranted under the particular circumstances. Protect customer identifying information In order to further prevent the likelihood of identity theft occurring with respect to Utility accounts, the City will take the following steps with respect to its internal operating procedures to protect customer identifying information: 1. Ensure that its website is secure or provide clear notice that the website is not secure; 2. Ensure complete and secure destruction of paper documents and computer files containing customer information; 3. Ensure that office computers are password protected and that computer screens lock after a set period of time; 4. Ensure computer virus protection is up to date; and 5. Require and keep only the kinds of customer information that are necessary for City purposes. • 5