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10-14-08
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10-14-08
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5. An address or phone number presented that is the same as that of another person; <br /> • 6. A person fails to provide complete personal identifying information on an application <br /> when reminded to do so (however,by law social security numbers must not be required <br /> and at this time we do not ask for social security); and <br /> 7. A person's identifying information is not consistent with the information that is on file <br /> for the customer. <br /> C. Suspicious Account Activity or Unusual Use of Account <br /> Red Flags <br /> 1. Change of address for an account followed by a request to change the account holder's <br /> name; <br /> 2. Payments stop on an otherwise consistently up-to-date account; <br /> 3. Account used in a way that is not consistent with prior use(example: very high activity); <br /> 4. Mail sent to the account holder is repeatedly returned as undeliverable; <br /> 5. Notice to the Utility that a customer is not receiving mail sent by the Utility; <br /> 6. Notice to the Utility that an account has unauthorized activity; <br /> 7. Breach in the Utility's computer system security; and <br /> 8. Unauthorized access to or use of customer account information. <br /> • D. Alerts from Others <br /> Red Flag <br /> 1. Notice to the Utility from a customer, identity theft victim, law enforcement or other <br /> person that it suspects another person has opened and NUPUC is maintaining a <br /> fraudulent account for a person engaged in Identity Theft. <br /> IV. DETECTING RED FLAGS. <br /> A. New Accounts <br /> In order to detect any of the Red Flags identified above associated with the opening of a <br /> new account,Utility personnel will take the following steps to obtain and verify the identity of <br /> the person opening the account: <br /> Detect <br /> 1. Require certain identifying information such as name,residential or business address, <br /> principal place of business for an entity, driver's license or other identification; <br /> S <br /> 4 <br />
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