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2. Verify the customer's identity(for instance, review a driver's license or other IPidentification card); B. Existing Accounts In order to detect any of the Red Flags identified above for an existing account,Utility personnel will take the following steps to monitor transactions with an account: Detect 1. Verify the validity of requests to change billing addresses; and 2. Verify changes in banking information given for billing and payment purposes. V. PREVENTING AND MITIGATING IDENTITY THEFT In the event Utility personnel detect any identified Red Flags, such personnel shall take one or more of the following steps, depending on the degree of risk posed by the Red Flag: Prevent and Mitigate 1. Continue to monitor an account for evidence of Identity Theft; • 2. Contact the customer; 3. Change any passwords or other security devices that permit access to accounts; 4. Not open a new account; 5. Close an existing account; 6. Reopen an account with a new number; 7. Notify the Program Administrator for determination of the appropriate step(s) to take; 8. Notify law enforcement; or 9. Determine that no response is warranted under the particular circumstances. Protect customer identifying information In order to further prevent the likelihood of identity theft occurring with respect to Utility accounts, the Utility will take the following steps with respect to its internal operating procedures to protect customer identifying information: 1. Ensure complete and secure destruction of paper documents and computer files containing customer information; 2. Ensure that office computers are password protected and that computer screens lock after a set period of time; 3. Keep offices clear of papers containing customer information; • 4. Ensure computer virus protection is up to date; and 5