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3.6.2 Curbside Single Stream Recycling shall be collected from residents' carts placed at the curbside on collection day and all recyclable materials that have been prepared according to publicized procedures shall be collected from each RDU and other buildings that have opted -in. Free walk-up service shall be provided for all customers who apply and are approved by the City. The driver will be required to record and report: ♦ The location of any cart that is damaged and replaced. ♦ Residents with overflowing recyclables so that additional carts can be offered to them. ♦ Residents with contaminated or non -recyclable materials in the carts. ♦ Number of set -outs per collection/route. ♦ Residents that do not participate in the recycling program. "Education tags" shall be left as needed for set -outs that have significant, visible contamination, indicating acceptable materials and the proper method of preparation. A copy of the tag shall be included with the proposal. Curbside recycling cart checks shall be conducted at least once per quarter. Areas for cart checks must rotate between each recycling collection day. The contents of carts from at least 50 households shall be audited and education tags left if any non -targeted materials are found in the carts. A City representative will be invited to participate in each quarterly cart check. 3.7 Collection Hours Collection operations shall commence no earlier than 7:00 a.m. and will be completed by 6:00 p.m. on the scheduled collection day. 3.8 Cleanup Responsibilities Any materials spilled or blown during the course of collection and/or hauling operations shall be cleaned up, by the Contractor. Any unacceptable materials left behind should be secured within resident's recycling container, and an education tag left for resident. Any liquid spills or leaks from the collection vehicle shall be immediately and completely cleaned up, and the City shall be notified within one hour of spillage or leakage of truck fluids (fuel, hydraulic fluid). 3.9 Missed Collection Policy and Procedures Missed collections shall be picked up on the same day that the Contractor receives notice of a missed collection. Staffing of a telephone -equipped office or call service to receive missed collection complaints between the hours of 8:00 a.m. to 5:00 p.m. Central Time on all weekdays, except Saturday, Sunday, and legal holidays (listed in Attachment A- Draft Contract). The call service shall be available from 8:00 a.m. to 12:00 (noon) on Saturday. 3.10 Holidays When the scheduled collection day falls on a holiday, collection in that day's zone and subsequent days' zones will be collected one day later, with Tuesday being collected on Wednesday and Wednesday being collected on Thursday or on regular Wednesday. Assistance shall be provided to the City in publicizing the yearly calendar including alternate collection days. RFP for City of Arden Hills Recycling Services . 5