Laserfiche WebLink
City of Arden Hills <br />RFP for Recycling Services <br />What are your plans for additional public education efforts? <br />How do you propose establishing lists and then targeting residents for customized <br />public education who do not participate in curbside recycling? <br />What are your plans for providing public education in multiple languages (appropriate to <br />the demographics of Arden Hills) for households that use English as a second <br />language? <br />Customer Service and Other Community Relations Services <br />Describe your call center plans. At a minimum, describe: <br />Location of the call center. <br />Hours of live call center operations (i.e. a live person receives the phone call, whether <br />directly upon incoming call or through an automated selection to speak to a <br />representative). <br />Average call center response times (time from arrival of call to "live" customer service <br />employee contact with caller). <br />Methods to support your customer service representatives to train them on Arden Hills - <br />specific service elements and Contract standards. <br />Do you currently use some form of "Frequently Asked Questions" (FAQs) together with <br />standardized call center responses that are customized to a local community? <br />❑ Yes ❑ No If so, please provide a current example of such FAQs/responses. <br />Methods to link customer complaints to improved route services. <br />Proposed means to communicate with residents and City staff changes in collection <br />schedule under severe weather incidents. <br />Form B - 6 <br />