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Docusign Envelope ID: 63ACAE11-BF2F-4D18-8584-6E88FC07AE08 <br />Customer Success <br />Manager <br />Flock Safety <br />Support <br />Your Customer Success Manager is your strategic <br />partner for your lifetime as a Flock customer. <br />While the cameras are getting installed, your CSM <br />will help get your account set up and get all key <br />users trained on the system. <br />Post -Camera -Installation, your CSM will be your <br />go -to for most account -related needs: You should <br />reach out to them to: <br />• Set up Account Training <br />• Understand benefits of features <br />• Learning best practices for getting relevant <br />data <br />• Identifying opportunities to expand the security <br />network in your area <br />• Provide feedback on your partnership with <br />Flock <br />The Flock Safety Support team is committed to <br />answering all your day-to-day questions as quickly <br />as possible. To get in touch with support, simply <br />email support@flocksafety.com or call <br />866-901-1781 Mon -Fri 8am-8pm EST. <br />Support can help you: <br />• Request camera maintenance <br />• Troubleshoot online platform <br />• Contract / Billing questions <br />• Update account information <br />• Camera Sharing questions <br />• Quick "How to" questions in your Flock Account <br />flock safety 4 <br />