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ARDEN HILLS SPECIAL CITY COUNCIL WORK SESSION — AUGUST 25, 2025 5 Mayor Grant said there is a software conversion for Springbrook. There could be a company going through a software conversion and hit a hiccup and miss a payment. It happens. Councilmember Monson said she agrees, once every three years. She's fine with it being anywhere between 5% and 10%. Thirty days seems long. Is the assumption that if they haven't paid by 30-days that they aren't going to pay? The ones on the list are 5 days, 10 days or just a couple days after. She wondered if Staff had thoughts about the 30-days. She's fine leaving it at 30-days but at some point they are just not going to pay it. Finance Director Yang said the ordinance says 30-days past due. As common practice, we give residents a 10-day grace period beyond the 30-days. City Administrator Jagoe said the due date is 30-days and the ordinance would say the late fee goes on at day 31. Plus there is the 10-day grace period. Councilmember Monson agrees with the waiving the fee once every three years. Keeping it at 8% is fine with her. Councilmember Weber said it's 10-days delinquent. Councilmember Rousseau asked why we are at 8%. She wondered if it was an administrative cost or just a standard penalty to get someone's attention. Finance Director Yang said it is to cover part Admin fee but also to encourage residents to pay on time. Mayor Grant said we are all in agreement with 8% and one time in three years. He asked if Staff needed anything else. City Administrator Jagoe said there is a request from a particular business. She said Staff has removed one of the late fees. The request from this business was to remove two additional quarters worth of fees. She understands the business has brought the account to current, with the exception of the late fees. They stated they have made some internal changes that will correct the issue, moving forward. They were still hoping for relief from two additional quarters of fees. Mayor Grant asked if it was a procedural software administrative issue. City Administrator Jagoe thinks they had some structure changes within their finance department that created a timing issue with payment and processing of checks. Councilmember Holden asked how many quarters this was. City Administrator Jagoe said it was three quarters. We removed one. They requested that we remove two additional quarters of fees. Mayor Grant said they brought themselves current. City Administrator Jagoe confirmed, with the exception of the fees they are hoping to have removed.