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<br /> . 'I <br />Mayor & City Council .1 <br />Page 2 <br />June 12, 1996 I <br /> could be better assisted during the extended hours. In the afternoon, the phone I <br /> typically rings fairly consistently until 5:00 p.m. - 5:15 p.m. There are typically <br /> 10-15 answering machine messages left each day between 4:30 p.m. and 5:15 <br /> p.m. The extended day would also allow those individuals who work an I <br /> opportunity to call or visit City Hall after their workday is complete. <br />2. Increased Staff Productivity and Fridav Activity I <br /> Based on the past three years, Friday tends to be one of the slower days at City <br /> Hall. This is true in two regards. First, the number of phone calls and visitors is <br /> substantially less than on other workdays. Second, Friday has been historically I <br /> the most requested day for time off by employees. <br /> The ability to have a full Staff available for more time during the work week, I <br /> should increase productivity. Staff has traced phone calls and documented a <br /> dramatic decline in the number of calls and visits on Friday afternoons. I <br />, Heating/Cooling Costs/Breaks <br />J. <br /> The change would reduce costs associated with heating/cooling/and staff breaks. .. <br /> While this costs saving is minimal, it is a saving none the less. <br />What are negatives to chan~e I <br />There are also several potential concerns with making this change. <br />1. Customer Service on Friday Afternoons I <br /> Obviously, there are citizens who do use City Hall on Friday afternoons and these <br /> individuals would be affected by the change. <br />2. Notice to the Public I <br /> A potential concern would be a lack of notice to residents to make them aware of <br /> the change. In order to address this, Staff would notify the community to include I <br /> press releases, Cable T.V., newsletters, po stings on City Hall entry areas and <br /> changes to the telephone answering machine recorded message. I <br />3. Work Session and Agenda Packet Mailings. <br /> The proposed change could impact the July and August work sessions. A I <br /> decision would need to be made to delay the start of this meeting or continue with <br /> the regularly scheduled start time. <br /> Friday afternoons have historically been the day when agenda packets are I <br /> assembled and mailed. The extended hours should allow this task to be .. <br /> accomplished by noon on Friday. <br /> I <br />