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<br />Vo St!fltelmc Techno!olW !nitilt~'es <br /> <br />A. Transactional Service: Implement online utility billing payment once <br />Spring brook Financial Software is fully in place, This can be done and <br />hosted in conjunction with the software vendor. <br />Implementation Timefine: 2003 <br /> <br />B, Transactional Service: Evaluate feasibility of online recreation registration <br />and payment; online building permit application and payment; and the <br />software packages that support them, If feasible, evaluate implementation <br />strategies. <br /> <br />Implementation Timefine: 2003-2004 <br /> <br />3. Evaluate procurement and financial management processes including: <br /> <br />A. Evaluate the use of credit cards for transactions at City Hall: The City <br />does not currently offer citizens and other customers the option to pay for <br />services by credit card. In the past, there has been considerable interest <br />expressed by the public to be able to pay with some type of credit or <br />check card. This service is most often requested in conjunction with <br />recreation registrations and building permit applications. Typically, there <br />is an expense associated with providing this service. Generally, it is a <br />percentage of the transaction (the higher the overall volume of <br />transactions the lower the percentage and vice versa). <br />Implementation Timefine: 2003 <br /> <br />4, Establish an Internal MIS Committee <br /> <br />To provide more diligent oversight of the City's overall internal technology needs, <br />it is suggested that an internal Management Information Systems (MIS) <br />Committee be established. The MIS Committee would provide a mechanism to <br />coordinate technology investments across departments, implement the <br />"Technology Master Plan," and facilitate end user training where practical. The <br />Committee would consist of representatives from each of the various <br />departments and only meet as needed, <br /> <br />Implementation Timefine: 2003 <br /> <br />5, Improve Staff and End User Training <br /> <br />As outlined in the Technology Management Principles section of this document, <br />investments in technology should coincide with investments in training to use that <br />technology. This will be done internally where practical. Where not practical, <br />investments in staff and end user training will be integrated into the budget <br />process and consistent with the personnel policy. <br />Implementation Timefine: Ongoing <br /> <br />City of Arden Hills <br /> <br />8 <br /> <br />Technology Master Plan <br />