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<br /> . <br /> EXHIBIT D - Continued <br />3. Repair and Maintenance . <br /> A. Company will provide a repair force of technicians capahle of responding <br /> properly to all requests for service by I-Net Users and available on a 7 X 24 <br /> X 365 basis. <br /> B. Under normal operating conditions, the initial page to the technician on call <br /> will be within a 10 minute time frame. Barring situations that are outside <br /> the control of the Company (i.e., physical damage to the network caused by <br /> third parties not under the control of the cable company, weather related <br /> restrictions, etc.), the company will continue to work on a service problem <br /> until it is resolved and complete its resolution of such problem within eight <br /> (8) hours, if resolution of such problem is within control of company. <br /> C. Fiber may be iucorporated, where necessary, to reduce amplifier cascades to <br /> meet performance standards. Where possible, fiber nodes may be located <br /> within the building or facility of the I-Net user. <br /> D. I-Net Users will be notified at least seven days in advance of any scheduled <br /> maintenance that will interrupt service on the I-Net, unless I-Net Users <br /> agree to waive such time frame. Where possible, such maintenance will be <br /> schednled at times of low usage. <br /> . <br /> e <br />I <br />