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<br />. <br /> <br />DRAFT <br /> <br />DRAFT <br /> <br />Ramsey County 800 MHz Project <br /> <br />RECEiVED <br />JUN - 9 2004 <br /> <br />- <br /> <br />PSAP Structural Options <br /> <br />Prepared by the Dispatch Work Group <br />May, 2004 <br /> <br />CITY OF ARDEN HilLS <br /> <br />Introduction <br /> <br />The Dispatch Work Group was charged with formulating options for the future structure and <br />operation ofPSAP/Communication Centers in the new Ramsey County 800 MHz radio system. This <br />document represents their work and summarizes options they deem to be viable. It will describe the <br />process they engaged to develop the options presented, the costs of each option and some of the <br />benefits and challenges related to each. <br /> <br />Background <br /> <br />The Dispatch Work group membership consists of the hands-on managers of the current public safety <br />answering paints "PSAP" and representatives of the Fire and Law Enforcement agencies they serve. <br />A list of the membership can be found in attachment A. <br /> <br />~ <br /> <br />The following steps occurred in order to bring the options presented in this package: <br /> <br />I . Conducted an open forum requesting option ideas from all interested parties <br /> <br />2. Revicwed the statewide Minnesota study on PSAP consolidation and other resources <br /> <br />3. Agreed upon attributes of an effective PSAP based on the feedback from the open forum, <br />their research and experience <br /> <br />. 4. Developed standards of service and operation based mainly on NFP A standards agreed up on <br />in 1995 and guidelines of Metropolitan 911 Board <br /> <br />5. Reviewed several options and culled them down to those that were reasonable to achieve <br />within the time frame and context of the 800 MHz radio system implementation <br /> <br />6. Identified the tasks appropriate to PSAP operation, tasks appropriate to fill in slow activity <br />periods and which ofthose could be accommodated across all the models <br /> <br />7. Developed the models structurally, including projected 2014 staffing for each and projected <br />staffing costs. <br /> <br />8. Gathered data regarding the current volume and patterns of volume and workload <br />requirement by event type, agency and PSAP . <br /> <br />PSAPModeJComparison1.8.doc I <br />