Laserfiche WebLink
<br />City of Arden Hills <br />2005 Strategic Planning Session <br />January 14 - 15,2005 <br /> <br />. <br /> <br />& ASSOCIATES INC <br /> <br />EHLERS <br /> <br />9.0 ROLES AND RESPONSIBILITIES <br /> <br />9.1 Issue Profile <br /> <br />Issue Recommendation <br /> "_.-- <br />Resident issues . Service request referred to staff with copy/notice to City <br /> Administrator <br /> . Public encouraged to call council member back if not satisfied. <br /> . If not resolved City Manager or council member may request <br /> council discussion <br /> . Consider use of customer service feedback cards <br />Forecast issues . Council/staff/commissions are each in unique position to identify <br /> issues of potential concern to community <br />Council leadership . Public perception of council key to identification of community <br /> issues and concerns <br />Policy . Council/staff/commissions all share responsibility to identify issues <br />D irectionl deci sions . Council responsible to identify issues for policy development and <br /> resolution <br /> . Staff/commissions responsible to suggest process to address/resolve <br /> ISSUCS <br /> . Council responsible to "champion" issues to be resolved and process <br /> . Staff responsible to provide "unvarnished" analysis of policy options <br /> and advantages and disadvantages <br /> . Staff/commissions responsible to seek clarity in policy direction <br /> . Council responsible to provide clear policy direction and <br /> identification of questions that need to be resolved in order to make <br /> final decisions <br /> . Final decision and positions should wait until process is completed <br /> and requested information is received <br /> . Remember clarity is key to achieving desired outcomes <br /> <br />16 <br /> <br />. <br /> <br />. <br /> <br />. <br />