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<br />'. <br /> <br />Jeff Alexander <br />September 20, 2004 <br />Page 3 <br /> <br />. <br /> <br />4. The City shall manage service and resident concerns. <br /> <br />Currently the NSWMA member haulers handle customer concerns directly with their <br />customers. This provides an efficient, effective and direct way with which these <br />independent businesses can ensure that their customers are satisfied with their seNice. <br />The NSWMA member haulers are eager to work with the City of Falcon Heights to bring <br />to the City's attention, concerns which they are hearing from their customers and <br />provide the City with the solutions they have implemented to resolve those concerns. <br />Further, the NSWMA member haulers are eager to receive any concerns which <br />residents raise with the City about hauling seNices and provide the City with a report on <br />the solutions that have been undertaken. It is the goal of the NSWMA member haulers, <br />of course, to provide the best seNice possible to their customers so that long term <br />relationships can be established. <br />More Economical <br /> <br />5. To reduce road maintenance costs, each street or alley shall be served by only <br />one hauler, one truck per collection day. The City may choose the option to <br />designate one or more zones, one hauler to a zone, and may choose to <br />contract separately for recycling. <br /> <br />e <br /> <br />As was mentioned above, the NSWMA member haulers and the members of the <br />Commission met on a number of occasions to discuss ways to voluntarily meet this <br />goal. These haulers are willing to make a number of adjustments in their business <br />operations to help mitigate the effects of trucks on the streets and alleys of the City of <br />Falcon Heights. Among those adjustments that the NSWMA member haulers are <br />willing to make are to: <br /> <br />1. bring trucks into the City empty; <br />2. train drivers to enter and exit from alleys with left turns, reducing the <br />damage to curbs and boulevards; <br />3. cooperate with resident's or the City's request to not drive on streets or <br />alleys where they have no customers. <br /> <br />Although the NSWMA member haulers are eager to prevent any damage to curbs and <br />boulevards, it should be noted that there appears to be some question as to whether <br />past damage to curbs was due to garbage collection or other industries' vehicles. (See <br />attached memorandum of Eric Sederstrom of Walters Recycling and Refuse, Inc. to <br />George Walter regarding his conversation with the City Engineer on this issue.) <br /> <br />- <br />