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As of 01/07/08 . 2-way radio. . First aid kit. . Approved fire extinguisher. . Warning flashers. . Warning alarrns to indicate movernent in reverse. . Sign on rear of vehicle which states "This vehicle makes frequent stops". . Broom and shovel for cleaning up spills. All of the required equipment must be in proper working order. All vehicles must be rnaintained in proper working order and be as clean and free of odors as possible. 27. Personnel Requirements Contractor shall retain sufficient personnel and equipment to fulfill the requirements and specifications of this Agreement. Contractor's personnel shall: . Conduct themselves at all times in a courteous manner with the general public. . Make a concerted effort to have at all times a presentable appearance and attitude. . Perform their work in a neat and quiet manner and clean up all recyclables spilled in collection and hauling operations . Avoid damage to property. . Not perform their duties or operate vehicles while consuming alcohol or illegally using controlled substances or while under the influence of alcohol andlor such substances. 28. Licenses and Permits The Contractor shall ensure that all driver and truck licenses and permits shall be current and in full compliance with local, state and federal laws and regulations. Any processing facility used to handle material from the City of Arden Hills must have current permits and licenses as required by the appropriate city, county, state and federal laws and ordinances. Contractor shall make available for inspection all such licenses and permits upon request by the City. 29. Performance monitoring The City will monitor the performance of the Contractor against goals and performance standards required within this the and in the contract. Substandard performance as determined by the City will constitute non-compliance. If action to correct such substandard performance is not taken by the Contractor within 60 days after being notified by the City, the City will initiate the contract termination procedures. 30. Liquidated damages The Contractor shall agree, in addition to any other remedies available to the City, that the City rnay withhold payrnent from the Contractor in the amounts specified below as liquidated damages for failure of the Contractor to fulfill its obligations: 1. Failure to respond to legitimate service complaints within 24 hours in a reasonable and professional manner - $50 per incident. 13