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Transit Performance Standards <br />The primary performance standards to measure service are Subsidy per Passenger and <br />Passengers per In -Service Hour. Performance standards are used to evaluate the relative <br />productivity and efficiency of the services provided. To be responsible and dynamic, a transit <br />system must consistently measure and adjust service in unproductive routes and address <br />insufficient service in productive areas. The use of two regional performance standards provides <br />better insight into the operational and financial performance of individual routes and services. <br />Subsidy per Passenger <br />Subsidy or net cost is the dif erence between the total cost of providing service offset by revenue <br />from passenger fares. Subsidy per passenger represents the net cost divided by the number of <br />passengers using the service. This standard identifies services that are not operating within <br />efficiency ranges and focuses corrective actions for those services. Subsidy thresholds are <br />determined by calculating the non -weighted subsidy per passenger average within each service <br />classification plus fixed percentage deviations from that average. <br />Threshold No. <br />Level of Subsity per <br />Passenger Performance <br />Monitoring Goal <br />Possible Action <br />1 <br />20 to 35% over PCeT average <br />For Quick Review <br />Minor Modifications <br />2 <br />36 to 60% over peer average <br />For Intense Review <br />Major Changes <br />3 <br />More than 60% over peer average <br />For Significant Chane <br />Restructure/Eliminate <br />Passengers per In -Service Hour <br />The passenger per in-service hour standard establishes a minimum threshold ofperformance for <br />light rail transit, big bus fixed route service, small bus fixed route service and paratransit <br />operations. Passengers per in-service hour represents the total passengers carried divided by <br />the in-service time. This measure is most often calculated at the route level, but can also be <br />measured less rigidly at a trip level. <br />Type of Service <br />Average Passengers per <br />In -Service Hour <br />Minimum Passengers per <br />In -Service Hour <br />Light Rail Transit <br />>70 <br />>50 <br />Big Bus Fixed Route — All Day <br />>20 <br />>15 <br />Big Bus Fixed Route — Peak Only <br />>20 <br />N/A <br />Small Bus Fixed Route <br />>9 <br />>5 <br />Small Bus Non -Fixed Route <br />>3 <br />>2 <br />Other/Rideshare/Shared Ride Taxi <br /><2 <br />N/A <br />T-15 <br />