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<br />Taking Responsibility <br /> <br />Tell us about the last time you made a major mistake on the job. <br /> <br />. What was the issue? <br />. What mistake did you make? <br />. How was it brought to your attention? <br />. What did you do about it? <br /> <br />Self-Confidence <br /> <br />Tell us about the last time you were in a situation where you felt less than fully confident. <br /> <br />. What was the situation? <br />. How did people around you know that you weren't completely on top of things? <br />. How did you handle it? <br /> <br />Communication Skills <br /> <br />Stakeholder Communication <br /> <br />How have you, in your current position, communicated with external stakeholders? <br /> <br />. How often have you communicated with them? <br />. What vehicles have you used? <br /> <br />Responsiveness to Citizens <br /> <br />What have you done, in your current position, to ensure or improve the staffs <br />responsiveness to citizens? <br /> <br />Difficult Messages <br /> <br />What has been the toughest message you've had to deliver as a leader? <br /> <br />. What was the message? <br />. To whom were you addressing it? <br />. What was the reaction? <br />. How did things get resolved? <br /> <br />Difficult Communication <br /> <br />What has been the most difficult communication you've had to transmit to your mayor and <br />council? <br /> <br />. What was the issue? <br />. How did you convey the message? <br />. What was their reaction? <br /> <br />Oral Communication <br />(Evaluate the candidate's oral communication skills based on his or her perfoTmarue in the interview) <br /> <br />CLOSING <br /> <br />Thank the candidate for his/her time and, if time permits, invite the candidate to ask <br />questions of you. (Then complete the evaluation forms.) <br /> <br />19 <br />