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<br />Factors of Human Effectiveness <br /> <br />Cognitive Skills <br /> <br />This factor consists of intellectual abilities which help people to learn quickly and do a good job. <br />The capacity to reason, logical thinking, technical knowledge, and good business judgment are <br />included in this factor. <br /> <br />Administrative Skills <br /> <br />This represents a person's ability to structure work, plan ahead, and develop a scheme of action <br />to accomplish objectives. These skills include setting priorities, getting paperwork done, and <br />following through on assignments. <br /> <br />Communication Skills <br /> <br />This factor includes the ability to write and speak effectively. The skills include using the <br />spoken word confidently in personal settings, with groups and in formal presentations. <br />Communication skills also involve writing clearly, precisely, and using appropriate formats. <br /> <br />Interpersonal Skills <br /> <br />This factor involves the style of dealing with people that aids in reaching goals. The <br />individual's sensitivity, empathic understanding, dominance, persuasiveness, and ability to <br />influence others are part of interpersonal skills. <br /> <br />Leadership <br /> <br />Leadership involves taking charge, initiating action, and getting things done effectively through <br />others. These skills include motivating others, coaching, and handling groups. <br /> <br />Motivation <br /> <br />This factor includes all those characteristics associated with achievement level and building a <br />career in the world of work. Career goals, desire to get ahead, working hard, and internal <br />standards of excellence are part of motivation. Motivation helps identity the drives and tensions <br />that cause people to produce. <br /> <br />Adjustment <br /> <br />Good adjustment is emotionally stable and controlled behavior. Factors such as tolerating <br />frustrations, following organizational rules, controlling emotions and impulses, and facing <br />adversity constructively fall under adjustment. <br /> <br />2 <br />