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<br />ARDEN HILLS CITY COUNCIL - August 25, 2008 <br /> <br />2 <br /> <br />was an amendment to the Offer to Purchase to reflect an extended date for reaching <br />agreement regarding the Purchase Price Credits. <br /> <br />City Administrator Moorse stated that on August 20, 2008, the Council toured a <br />number of higher density residential development projects to assist in its decision- <br />making process regarding the residential portion of the TCAAP Master <br />Development Plan. <br /> <br />Mayor Harpstead stated that the housing for the TCAAP property will be <br />discussed at the next work session. <br /> <br />City Administrator Moorse confirmed that this topic will be covered at the next <br />TCAAP work session. <br /> <br />B. 911 Dispatch Center Update <br /> <br />City Administrator Moorse stated that at the last regular Council meeting <br />information regarding the staffing level of the dispatch center was given. He stated <br />that there had also been some questions regarding queue times and response times. <br />He stated that the County had created a report that compared the call queue times <br />for the first quarter of 2007 vs. the first quarter of 2008. The queue time is the time <br />from when a call is created in the CAD to the time the call is dispatched. The <br />average call queue time for all call priorities combined (urgent and routine calls <br />together) was 6.2 minutes in 2007 and 3.82 minutes in 2008. For the high priority <br />call category only, the average was 1.95 minutes in 2007 and 1.53 minutes in 2008. <br />He stated that 950/0 of calls that come into the call takers are answered in 10 seconds <br />or less and 99% of the calls are answered in 30 seconds or less. The average time <br />on the phone with it ringing is about 4 seconds. <br /> <br />Councilmember Holden asked if these figures were over the course of a year or if <br />this was a moving target for basing the 950/0 and 990/0. <br /> <br />City Administrator Moorse stated that the statistics have been consistent since the <br />County wide system went into effect in late October 2007. <br /> <br />Councilmember Holden asked if it was standard practice to receive a recorded <br />message when a person calls 911 or if this was only when they are busy. <br /> <br />City Administrator Moorse stated that he did not believe that it was standard to <br />get a recorded message but had not received an answer back to the question. <br /> <br />Public <br />