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City of Arden Hills - V7 Support Maintenance Agreement Options <br />Current Arrangement <br />Under the current support agreement arrangement with Arden Hills, the city <br />receives a 50% discount from the list price of the software maintenance agreement <br />for all modules originally purchased in the initial contract because all support related <br />questions from Arden Hills are directed through the City of Roseville. Arden Hills <br />receives only software enhancements and service packs under this current <br />arrangement. <br />Option A <br />From a monetary standpoint, Arden Hills enters into a phased-in full Support <br />Maintenance Agreement with Springbrook Softvvare. In recognition for the <br />assistance that the City of Arden Hills has played in leading the User Group and for <br />helping Springbrook secure new business within the state, in this proposed model, <br />the 50% discount would be gradually phased out over three years and during this <br />timeframe, city staff still receives full support from Springbrook from the V7 "go <br />live" date. Assuming a"go live" date in 2010, support calls would be directed to <br />Springbrook with no increase in annual maintenance for 2010. In 2011 a 35% <br />discount in maintenance would apply and in 2012 a 17.5 % discount and in 2013 the <br />discount would be phased out entirely. The table on the following page assumes a <br />maintenance increase of 4.25 % per year. <br />Option B <br />If it is desired by both the City of Arden Hills and the City of Roseville that the <br />current arrangement remains in place, Springbrook will require that both cities <br />submit written confirmation that this is the arrangement and the duration of this <br />arrangement must be specified. If Arden Hills chooses to migrate to V7 prior to the <br />City of Roseville, Springbrook reserves the right to invoice a prorated annual <br />maintenance amount (rounded to the nearest month) until such time that both <br />Arden Hills and Roseville submit notification that Roseville is able to provide <br />Arden Hills with support services. If Roseville is unable to, or ceases providing <br />support to Arden Hills, Springbrook reserves the right to invoice the then full <br />annual maintenance amount (prorated to the end of the fiscal year). <br />Please select Option: <br />OPTION A: (Springbrook will submit the standard SMA for signature) <br />OPTION B: <br />�� <br />