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MEMO <br /> DATE August 24, 1998 <br /> TO Honorable Mayor and Council <br /> FROM Jim March <br /> RE Arden Hills Case Study <br /> At the workshop on August 19, staff was directed to contact the staff at Arden Hills to see how <br /> their recent transition went when they switched from H.R. Green to BRW, Inc. I spoke to Terry <br /> Post from Arden Hills on the above mentioned matter. <br /> Mr. Post indicated that the transition was not as painless as everyone had hoped. He indicated <br /> that it is difficult to have a total transition from old to new without running into some problems. <br /> Mr. Post mentioned that they felt they were treated as an ex- client in regards to after they made <br /> the announcement to switch firms. The City of Arden Hills thought that they would receive their <br /> City records that HR. Green held in a few weeks, when actually it took several months. This <br /> issue caused some friction and animosity between H.R. Green and BRW, Inc. <br /> The City arbitrarily picked a date of November I to have the transition complete between the old <br /> and new firms. He mentioned this was helpful to have a date when the old firm was no longer <br /> expected to be working in the community. lvlr. Post indicated they did not have any subdivisions <br /> or major development projects that were occurring during the transition. They did have a formal <br /> pavement management program that suffered during the transition. The City typically would <br /> select the streets to be redeveloped in the fall and then start the public information process. The <br /> streets did end up getting replaced as usual, but the process did not run as smoothly as normal due <br /> to the timing of the transition of firms. <br />