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<br />SERVICE STANDARDS <br /> <br />Additional agency service standards are included in the "Current Year Agency Goals and <br />Objectives" located in the front of this manual. Individual performance standards are <br />specified for each position in the company. Violation of statute requirements is strictly <br />prohibited. Failure to provide service that meets or exceeds T. C. Field & Company <br />service standards will result in disciplinary action up to and including termination. <br /> <br />TYPE OF SERVICE STATUTE REQUIRES SERVICE STANDARDS <br />Issue Certificates No later than 3 days from date Within 1 day of request or 1 day of <br /> requested or renewal date renewal date <br />Change Requests No later than 3 days from date Within 1 day of request <br /> of request <br />Cancel Requests Within 10 days of request Within 1 day of request <br />Binders - Renewals Within 3 days of effective date 2 days prior to expiration <br />Binders - New Business Within 3 days of effective date Within 1 day of request <br />Return Premium Credits Within 5 days from receipt Within 3 days of receipt from <br />& Checks from company company <br />Send Policies and No later than 30 days of No later than 30 days from receipt <br />Endorsements to Insured receipt from company from company <br />Deposit Premiums As soon as possible Same day it is received <br />from Insureds <br />Forward Premiums to As soon as possible Same day it is received <br />Company Sent in Error <br />Phone Calls Returned No requirement Within 24 hours <br />Quote Requests from No requirement 45 days prior to expiration when <br />Producers possible <br />Renewal Quotes to No requirements 15 days prior to expiration when <br />Producers received 45 days prior to expiration <br /> from producer <br /> <br />T.e. FIELD &-'COMPANY <br />Insurance and Bonds Since 1912 <br /> <br />. <br />~1 <br />