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<br />Our claim handling process and services <br /> <br />The objective of I. C. Field & Company claim department personnel is to provide clients <br />with assistance in effecting prompt, fair, cost-effective resolution of claims based on the <br />facilitation of communication between insured and insurer. <br /> <br />To meet this objective, T.C. Field claim representatives offer customers: help with filing <br />claims, answer client questions on coverage and the claim process, advocate for the <br />insured on coverage issues, and monitor first party and litigated claims to see that such <br />claims are appropriately reserved and resolved. <br /> <br />Other services include, but are not limited to: <br /> <br />An annual review of workers compensation claims prior to development of the <br />experience modification factor. The review includes contact with handling claim <br />representatives to see that files are properly reserved and considered for closing or <br />reserve reduction before the modification factor is figured. A formal written report on this <br />activity is provided to the client. <br /> <br />Maintenance of a database of claims that provides claim numbers, adjusters' contact <br />information, status updates and reserve and payment information for reference by the <br />client. <br /> <br />Review of insurer loss history reports to check for new claims filed and claim closures, <br />as well as change in reserving and payments that might require follow-up. <br /> <br />Efforts by the T.C. Field & Company claim department are focused on developing <br />channels of communication between client and insurer, providing claim-related <br />information to both and assisting wherever possible with the often difficult task of <br />concluding claims fairly, on a timely basis, at a reasonable cost. <br /> <br />T. C Field & Company Service Standards <br /> <br />Our firm has service standards that are incorporated into our employee handbook that <br />recite what the statutory requirement is as well as our firm's requirement. I have <br />attached it for your review. The key item to note that isn't shown in the handbook is <br />regular personal contact to assure that issues are addressed in a timely fashion and to <br />keep us apprised of changes or issues that could affect the City of Centerville or its risk <br />management program. <br /> <br />T.e. FIELD &'COMPANY <br />Insurance and Bonds Since 1912 <br /> <br />., <br />If <br />