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Your first recourse is to contact the merchant involved to try to resolve the error. If the merchant <br /> agrees that an error has been made, your account will be credited. Highlight the transaction in <br /> question on your statement as a reminder that the item is still pending resolution. Be sure to check <br /> that the credit is received on your next monthly statement. <br /> If you are unable to resolve the issue directly with the merchant, contact the customer service <br /> department at Harris Bank, 1- 800 - 263 -2263. When calling be sure to have detailed information <br /> regarding the dispute. State that you would like to dispute a charge on your Purchase Card. You <br /> are required by law to submit the information in writing to initiate a claims dispute with Harris <br /> Bank. The amount of the next monthly statement will be reduced by the amount of the disputed <br /> item until the question is resolved. (See Cardholder Dispute Form at the back of the manual.) <br /> Any charge you wish to dispute must be identified in writing within 30 days of the statement date <br /> to Harris Bank. <br /> You are responsible for the transactions identified on your statement. When an audit is conducted <br /> on your account, you must be able to produce receipts that a City of Centerville approved <br /> transaction occurred. If an error is discovered you are responsible to show that the error or dispute <br /> resolution process has been followed. <br /> Lost or Stolen Cards <br /> The MasterCard Purchase Card is the property of City of Centerville and should be secured just as <br /> you would secure your personal credit cards. If your card is lost or stolen contact Harris Bank <br /> customer service number (1- 800 - 263- 2263), immediately then notify the Finance Director. When <br /> calling customer service, be prepared to provide your social security number. <br /> Upon notifying Harris Bank, the card will be deactivated immediately. If the card is reported lost <br /> or stolen and is later used, the Merchant will decline it. Prompt action in these circumstances is <br /> very important to reduce City of Centerville liability for fraudulent charges. <br /> Sales Tax <br /> Merchants are usually required by taxing authorities to include sales tax when good are purchased. <br /> The amount is dependent on a variety of factors, including the state and city where you are <br /> purchasing the goods. <br /> Should you have additional questions, please contact the Finance Director for assistance. <br /> 8 <br />