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POOR 0% <br /> DON'T KNOW/REFUSED 12% <br /> Two percent rate the service lower. <br /> Ratings soar among: <br /> • residents for more than twenty years <br /> • homeowners <br /> • those rating the value of city services favorably <br /> • those feeling empowered <br /> • those with knowledge about the Mayor and City Council <br /> • those that have had contact with city staff <br /> Recycling and garbage? <br /> Eighty -nine percent rate recycling and garbage positively: <br /> EXCELLENT 32% <br /> GOOD 5 7% <br /> ONLY FAIR 7% <br /> POOR 1% <br /> DON'T KNOW/REFUSED 3% <br /> Only eight percent are more negative. <br /> Favorable ratings are given most frequently by: <br /> • residents for twenty -one to thirty years <br /> • homeowners <br /> • over $100,000 annual income households <br /> • those rating the sense of community identity positively <br /> • those thinking the city is going in the right direction <br /> • those rating the value of city services favorably <br /> • those feeling empowered <br /> • those with knowledge about the Mayor and City Council <br /> • city newsletter readers <br /> Building inspections? <br /> Sixty -two percent rate building inspections as either "excellent" or "good:" <br /> EXCELLENT 4% <br /> GOOD 58% <br /> ONLY FAIR 9% <br /> POOR 4% <br /> DON'T KNOW/REFUSED 26% <br /> 20 <br /> 53 <br />