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COULD IMPROVE 3% <br /> NOT FRIENDLY 5% <br /> POOR JOB 3% <br /> SCATTERED 5% <br /> "Not friendly," "poor job," and "could improve" are the major reasons for negative evaluations. <br /> "Helpful" is key to: <br /> • empty nesters <br /> "Friendly" is indicated at a higher rate by: <br /> • households with children <br /> • those thinking the city is going in the right direction <br /> Contact with City Hall <br /> Residents were initially asked: <br /> During the past year, have you contacted Centerville City <br /> Hall? <br /> A high 48% report contact during the past year: <br /> YES 48% <br /> NO 52% <br /> DON'T KNOW/REFUSED 0% <br /> "Yes" is cited more often by: <br /> • households with children <br /> • homeowners <br /> • those thinking the city is off on the wrong track <br /> • those rating the value of city services unfavorably <br /> • those that have had contact with city staff <br /> • residents that have accessed the city's website <br /> "No" is mentioned more frequently by: <br /> • empty nesters <br /> • renters <br /> • those thinking the city is going in the right direction <br /> • those that have not had contact with city staff <br /> Residents reporting contact with City Hall during the past year, were instructed: <br /> 50 <br /> 83 <br />