2012-03-28 CC Packet - Laserfiche WebLink

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Unfavorable ratings are cited more frequently by: • those rating the quality of life as only fair or poor • those rating the sense of community identity negatively • those rating the value of city services unfavorably • those not feeling empowered Courtesy and helpfulness of the department staff? Eighty -one percent rate the courtesy and helpfulness of the department staff as either "excellent" or "good:" EXCELLENT 31% GOOD 50% ONLY FAIR 12% POOR 7% DON'T KNOW /REFUSED 0% Ratings increase among: • those rating the sense of community identity positively • those rating the value of city services favorably • those feeling empowered They decrease among: those rating the quality of life as only fair or poor • those rating the sense of community identity negatively • those rating the value of city services unfavorably • those not feeling empowered The positive rating on all three dimensions clearly exceeds the 80% threshold indicative of high quality customer service. Use of Voice Mail System Respondents were asked: Have you used the voice mail system to leave a message at City Hall? Did you receive a timely response? Fifteen percent report using the voice mail system to leave a message at City Hall: NO 85% YES/YES 12% 52 85