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YES/NO ... 3% <br /> DONT KNOW /REFUSED 0% <br /> Of those leaving a message, 80% say they received a timely response. <br /> "Yes /yes" is posted at a higher rate by: <br /> • those with knowledge about the Mayor and City Council <br /> Summary and <br /> Conclusions <br /> 0 <br /> While 50% feel empowered; thinking they can have a say about the way the City of Centerville <br /> runs things. But, a comparatively large 43% think they could not. <br /> A similarly large 59% feel they know at least "a fair amount" about the work of the Mayor and <br /> City Council. By a 47 % -38% margin, residents approve of the job the Mayor and City Council <br /> are doing. Most residents feel they are doing a good job, listen to residents, and no serious <br /> problems have occurred. Dissenters think they are not listened to and criticize the City Council <br /> for poor spending decisions. <br /> A comparatively large 43% report at least "some" contact with the Centerville City Staff. By a <br /> definitive 65 % -17% margin, residents rate the City Staff favorably. They particularly comment <br /> on staff being helpful, (doing a) good job, and friendly. <br /> Forty-eight percent report they contacted Centerville City Hall during the past year. On three <br /> dimensions of quality customer service — courtesy and helpfulness of the receptionist, ease of <br /> reaching a department staff member who could help them, and courtesy and helpfulness of the <br /> department staff — residents post favorable ratings of at least 81 %. Fifteen percent left voice mail <br /> messages at City Hall; among these residents, 80% received a timely response. <br /> 53 <br /> 86 <br />