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Ticket Education Program — public safety education for the web <br /> QUESTION TO USER: "Overall, how satisfied are you ..." <br /> Very Somewhat Neutral Somewhat Very <br /> Dissatisfied Dissatisfied Satisfied Satisfied <br /> with the educational content of the <br /> Program? 3.40% 2.20% 18.00% _F <br /> was the information easy to <br /> understand? 4.50% 1.70% 9.50% r <br /> with the length of time it took to ::= _ <br /> complete the Program? 3.90% 2.20% 12.30% <br /> was the information relevant? 3.40% 2.30% 11.30% ' <br /> with the content of the videos? <br /> 4.00% 1.70% 14.90% k <br /> ` <br /> was the Program useful? o ° . <br /> 4.50 /0 1.70 15.30% % <br /> with the cost of the Program? <br /> 12.00% 16.60% 18.30% ' <br /> Highest Percentage of Respondents = <br /> 2nd Highest Percentage of Respondents = III <br /> Positive Image For The Police Department & Our Cities <br /> Users See TED As A Municipal Program. Users' comments indicate how they see TED as <br /> an extension of the Police Department or the City offering the Program. The survey data <br /> reported above shows how they have a very satisfying experience while using the Program. <br /> Users describe how they are impressed that the Cities and the Police Department would offer <br /> an innovative type of educational program like TED. We believe the users' positive experience <br /> is rooted in the idea that they are doing something productive as a result of being ticketed — <br /> they see learning as a good thing. <br /> Feeling Good About Getting A Ticket? The typical experience of getting a traffic ticket is not <br /> pleasant. Compare that experience with the survey data reported above. TED has largely <br /> replaced the negative experience of getting a ticket with a positive educational experience. <br /> Users appear satisfied with matching the cost of the Program with the price of paying their <br /> ticket to the State. Even officers report how <br /> offering the Program while issuing a ticket 9 9 g cket often <br /> interaction roves their i it teraction with offenders. <br /> Positive, Unintended Consequences. When we created this Program our initial efforts <br /> focused on the technical aspects of making it function. Now that TED is going forward it is <br /> rewarding to see our efforts payoff with the overwhelming 'positive' experience reported b <br /> 9 p p p by <br /> users. In the coming months we would like to build <br /> g on this experience by increasing <br /> g • <br /> communication with users in the form of emailed news from the Department and our Cities, <br /> and potentially a public safety blog. <br /> 4IPage <br /> 44 <br />