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11. How has your business been over the past year? <br /> a. Flat or stable <br /> b. Growing <br /> c. Contracting <br /> The majority indicated that they were stable or growing, <br /> although a few said that layoffs had been made during the <br /> recession. <br /> 12. How would you rate the outlook for your business looking forward? (same <br /> answer choices as previous question) <br /> Many were quite optimistic about the future of their <br /> business. Several expressed uncertainty. <br /> 13. In your opinion, what are the biggest challenges facing your business today? <br /> The most common concern mentioned was the economy, two <br /> mentioned competition. <br /> 14. What services, if any, should the city provide that will directly benefit your <br /> business? <br /> The answer seemed to be "none." <br /> 15. If you could change one thing about Centerville, what would it be? <br /> "Lower taxes" was mentioned frequently. <br /> 16. When was the last time you visited city hall and/or spoke with a city <br /> employee? Why? <br /> Most had infrequent contact with city hall, but only <br /> one mentioned that the experience was not pleasant. <br /> Majority said that interaction with staff was <br /> satisfactory or very good. <br /> How would you rate that interaction: Excellent Good Satisfactory Not <br /> very good Poor. <br />