2015-09-09 CC Packet - Laserfiche WebLink

Home Browse Search

iggilig Nill: ME 71-3711!1 _ '�'x"'�et"�''-Gds 8'� �.,l_,r�.:..,-'- w1i 1`71.3 -A �- Lia £'' _;•2.f�a'-�'�-�3hA.sY'&-n:.✓�_'^._, ate_ •.,. •• - - - _ - - - .f +s '- "- .��y-.e�r4 �`2a'�.' E-f 'X_l%�#�¢t�1_ ��..`�i"` '�';;<y M. STEP #1: PREPARE, gn • Have your emotions under control.Calm • Don't assume you know how the other person yourself and be prepared—or consider waiting i feels or why they did what they did. until you can get to that place. • Don't create a long list of problems—focus on • Prepare your description of the conflict in as one or two that are most important to you. small and specific way as possible. j • Be prepared to hear that you are also • Be prepared to respect the other person's contributing to the conflict in some way. response and openness to discussion. ACTION r�:,�'•,.r, �� .��''� - "i:. �-X '_=Y-s.', �e �fi€Y'`-. �_:`�`„<s-� _.:'�;rus,.:#'-� _ '=YrM�`f _fie—"_.s�.,_. -��1-,"`?.- - - • Pick a time whenou and the other person are likel I y P Y Dont discuss the reason you believe they do it to have a few minutes and the problem is not"hot". or their intentions ("You did that because..."). ' I 1 • Ask—"May I talk with you about something" j • Describe your feelings when the conflict I occurs,but don't act them out. • Describe your plan - "I would like to tell you about a problem I am having and then I would like to hear i • Don't communicate those feelings as how you see it." judgments or"you"statements ("You make me angry"),but instead as"I"statements ("I feel • Describe the conflict/problem as you experience it angry when this happens"). and why it is important to you. i • Don't jump to conclusions and solutions. • Invite the other person to explain how they see the i 'Ibis is a time for understanding both sides of situation and listen closely to their response. I the conflict. • Check your understanding of the other person by i I summarizing what you heard. 28