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Eileen Smith 1920 77th Street East, Hugo, Minnesota 55038 residence: 651/653-6359 cell: 612/270-2177 e-mail: eileen_smith@att.net Summary of skills: Listens and communicates effectively; possesses good people skills; is innovative, adaptable, perceptive, and decisive; able to prioritize demands and resources to meet customer expectations. Also has the knowledge of project and people management techniques. EMPLOYMENT HISTORY: PROJECT MANAGER, TRAINING & SUPPORT SPECIALIST AQUENT (FORMERL y KODAK POLYCHROME GRAPHICS AND IMA nON COLOR TECHNOLOGIES) As a Project Manager, responsible for managing multi-disciplinary client projects managing time and resources, providing timely project information to clients, conducting project status meetings, and on- site meetings. Prepare various project documentation that includes: Statement of Work documentation for new projects, Change Order documentation for existing projects, Project Plans, Job Descriptions for client resource requirements, status reports, and cost justification documents for client's management reviews. 1998 - PRESENT BLOOMINGTON, MN As a Project Manager, responsible also for personal that is assigned to project in both training and development of their skills. Includes evaluating their performance regarding the projects and completing Performance Reviews for upper management. As a Training and Support Specialist, responsible for providing on-going training and support to existing and new Aquent customers. Training includes: solution upgrades, additions and modifications to existing customer solutions, installation of new customer solutions, customized training courses, preparation and delivery of training courses, and development of Service Offerings to provide chargeable support. Support includes both first line for end users of the solutions and second tier for Customer Support groups by both phone and e-mail, developing support procedures and matrices. Also remotely monitor system usage and performance of solutions. As a Content Administrator, responsible for providing subject matter expertise in the digital asset management solutions, working with clients to develop company-specific metadata for their digital assets, providing procedures for using and accessing the Media Asset Management systems, ensuring that consistent formats and information are used, working with customers to centralize their electronic assets for all marketing and advertising communications in one common location. PROJECT MANAGER VOLT SERVICES GROUP 1997 -1998 ST. PAUL, MN Assisted in a needs definition for various Imation Business Units as their asset library moved to a corporate-wide implementation. Worked with Plant and Packaging Engineering to define Imation corporate solution for product Data Management. Defined the needs of the engineering groups in the area of publications, Le., what types of documentation they need to access, how to best access the documentation (e.g., PDFs, course files, etc). Worked with other members of the KnOWledge Database Committee to define how the Publications Department adds their information into the Solutions database. Developed "best practice" procedures for implementing the Asset Management system as well as for the Data Management system. PRODUCTION UNIT MANGER AND PROJECT COORDINATOR CENTURY DESIGN, INC. 1990 -1997 HOPKINS, MN