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2003-02-12 CC Packet
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2003-02-12 CC Packet
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<br />Eileen Smith <br /> <br />1920 77th Street East, Hugo, Minnesota 55038 <br />residence: 651/653-6359 cell: 612/270-2177 <br />e-mail: eileen_smith@att.net <br /> <br />Summary of skills: Listens and communicates effectively; possesses good people skills; is innovative, <br />adaptable, perceptive, and decisive; able to prioritize demands and resources to meet customer expectations. <br />Also has the knowledge of project and people management techniques. <br /> <br />EMPLOYMENT HISTORY: <br /> <br />PROJECT MANAGER, TRAINING & SUPPORT SPECIALIST <br /> <br />AQUENT <br />(FORMERL y KODAK POLYCHROME GRAPHICS AND IMA nON COLOR TECHNOLOGIES) <br /> <br />As a Project Manager, responsible for managing multi-disciplinary client projects managing time and <br />resources, providing timely project information to clients, conducting project status meetings, and on- <br />site meetings. Prepare various project documentation that includes: Statement of Work documentation <br />for new projects, Change Order documentation for existing projects, Project Plans, Job Descriptions for <br />client resource requirements, status reports, and cost justification documents for client's management <br />reviews. <br /> <br />1998 - PRESENT <br />BLOOMINGTON, MN <br /> <br />As a Project Manager, responsible also for personal that is assigned to project in both training and <br />development of their skills. Includes evaluating their performance regarding the projects and <br />completing Performance Reviews for upper management. <br /> <br />As a Training and Support Specialist, responsible for providing on-going training and support to existing <br />and new Aquent customers. Training includes: solution upgrades, additions and modifications to <br />existing customer solutions, installation of new customer solutions, customized training courses, <br />preparation and delivery of training courses, and development of Service Offerings to provide <br />chargeable support. Support includes both first line for end users of the solutions and second tier for <br />Customer Support groups by both phone and e-mail, developing support procedures and matrices. <br />Also remotely monitor system usage and performance of solutions. <br /> <br />As a Content Administrator, responsible for providing subject matter expertise in the digital asset <br />management solutions, working with clients to develop company-specific metadata for their digital <br />assets, providing procedures for using and accessing the Media Asset Management systems, ensuring <br />that consistent formats and information are used, working with customers to centralize their electronic <br />assets for all marketing and advertising communications in one common location. <br /> <br />PROJECT MANAGER <br />VOLT SERVICES GROUP <br /> <br />1997 -1998 <br />ST. PAUL, MN <br /> <br />Assisted in a needs definition for various Imation Business Units as their asset library moved to a <br />corporate-wide implementation. Worked with Plant and Packaging Engineering to define Imation <br />corporate solution for product Data Management. Defined the needs of the engineering groups in the <br />area of publications, Le., what types of documentation they need to access, how to best access the <br />documentation (e.g., PDFs, course files, etc). Worked with other members of the KnOWledge Database <br />Committee to define how the Publications Department adds their information into the Solutions <br />database. Developed "best practice" procedures for implementing the Asset Management system as <br />well as for the Data Management system. <br /> <br />PRODUCTION UNIT MANGER AND PROJECT COORDINATOR <br />CENTURY DESIGN, INC. <br /> <br />1990 -1997 <br />HOPKINS, MN <br />
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