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4/5/2017 <br />What We Heard Last Year... <br />• We need Fact Sheets to help us <br />We need regular communication and <br />communicate: <br />collaboration: <br />• SAC <br />• Capital Program <br />• Wastewater Charges / Cost Allocation <br />• Coordination of Utility & Road Work <br />• Inflow / Infiltration <br />• Good Neighbor Issues (e.g., odors, etc.) <br />• MCES Services <br />• Flow Allocation Charges <br />• We need easy, online access to <br />• 1/1 Program <br />information: <br />• SAC Program <br />• Flow (1/1 Programs & Cost Allocations) <br />TT <br />• Maps <br />• Explanation of Bills & Rates <br />• Capital Projects <br />• Industrial Waste Online Reporting <br />Customr a VI <br />• . Improvement <br />. E' # <br />EN <br />WHAT Wfi <br />Faire ee,. <br />Budget Workshops with Customers May/June, 2017 <br />Online Customer Access to information Spring, 2018. - <br />Independent MCES Customer Service Evaluation Summer, 2018 <br />n <br />62 <br />