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APPENDIX B CITY OF CENTERVILLE <br /> City would be. It is expected that the contractor will provide all staffing for the event and work on <br /> logistical coordination and promotion materials with the City. The City shall, at its discretion, accept this <br /> option as part of the overall contract. <br /> Customer Service <br /> Please describe your customer service operation and how conflicts and complaints will be handled and <br /> tracked by your customer service staff. Please include information on what the average wait time for <br /> residents calling the customer service staff is expected to be. <br /> Promotion and Education <br /> Please describe the promotional and educational efforts that you will make in coordination with City staff <br /> to promote waste reduction, reuse, and recycling. <br /> Cart Audit of Current Cart Usage and Distribution <br /> Recognizing that over time, the number and size of carts being used by Centerville residents may change, <br /> please describe how you will audit the current cart distribution to residents so that they may receive the <br /> same number and size carts that they currently use. <br /> Cart Distribution <br /> In the event that there is a change in the Garbage, Recycling, and Yardwaste hauler, please describe how <br /> you will coordinate with them to achieve cart distribution with as little disruption in service as possible. <br /> Fuel Adjustment Clause <br /> The City will not consider any proposal containing any type of fuel adjustment clause. <br /> Options and Innovations <br /> Please list any other optional or innovative waste reduction and recycling programs that you can envision <br /> implementing by mutual agreement with the City, and to the best of your ability, the impact on Garbage <br /> and Recycling costs. <br /> C:\Users\ksweeney\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\MVN8XPQK\2017 Garbage and Recycling RFP kbg <br /> 12082017.doc Page 120 <br /> 99t <br />