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3.12 Reporting. The Company shall provide tonnage information on garbage and refuse <br /> collected on a monthly basis. <br /> 3.13 Municipal Facilities. The Company shall provide Service, and supply Containers <br /> as needed, to all City owned sites including but not limited to City Hall, Public Works Building, <br /> Fire Stations, and all City park properties, at no additional charge. <br /> 3.14 Customer Complaints, Calls, and Similar Matters. <br /> 3.14.1 Company Acceptance of Complaints and Calls. The Company shall <br /> establish and maintain an office with continuous supervision for accepting complaints and <br /> customer calls. The office shall be in service during hours mutually agreed upon by the Company <br /> and the City, on all days except Saturday, Sunday and legal holidays as specified in this contract as <br /> days when no collection is to be made. The address and telephone number of such office and any <br /> changes therein shall be given to the City in writing. The Company shall supply the name and <br /> phone number of a supervisor who will be responsible for resolving any issues with the contract <br /> performance. All complaints shall be answered courteously and promptly by a supervisor <br /> employed by the Company. <br /> Version 7/11/2018 approved by City Council <br />