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13.14.2 Record of Complaints. The Company must maintain and provide on a <br /> monthly basis an electronic database of all complaints arising as a result of Company's services to <br /> the City within 15 days of the end of the month. This record shall include the following <br /> information: name and address of caller, date of call, date of incident, driver/operator information, <br /> problem, resolution, and time/day of resolution. The Company will provide this information along <br /> with monthly tonnage reports. <br /> 3.15 Manner of Providing Service. <br /> 13.15.1 Courteous Service. The driver, collectors, and customer service <br /> representatives shall have a courteous attitude toward the City's residents and general public at all <br /> times. <br /> 13.15.2 Missed Locations. Whenever the City or a Resident notifies the Company <br /> of locations that have not received scheduled service, the Company shall be required to service <br /> such locations before 5:00 p.m. of the same day when notified prior to noon. When notified after <br /> noon, the Company shall service such locations no later than noon of the following day, excluding <br /> Sundays. <br /> 13.15.3 Container Handling. The Company's employees shall handle all <br /> Containers with reasonable care to avoid damage, shall replace them in an upright position with <br /> lids closed. The Company's employees shall immediately clean up and dispose of any contents <br /> thereof, which may be spilled. All Containers shall be placed where found. They shall not be <br /> placed or thrown on the streets, highways or on adjoining property. The Company, its agents, or <br /> employees shall not throw or drop containers from the truck to the pavement or in any way break, <br /> damage, or roughly handle the same. The Company shall repair or replace all broken Containers at <br /> no additional charge. <br /> 13.15.4 Uniforms. All employees of the Company shall be dressed in clean <br /> uniforms, which provide suitable identification of the Company. <br /> 3.16 Additional City Services. The Company shall provide Refuse containers and Refuse <br /> collection for all City celebrations at no additional charge. The Company shall provide for the <br /> disposal of Christmas Trees during the first two full weeks of each year. <br /> [End of Attachment A] <br /> Version 7/11/2018 approved by City Council <br />