2018-12-12 CC Packet - Laserfiche WebLink

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CITY OF CENTER VILLE POSITION DESCRIPTION Position Title: RECEPTIONIST-OFFICE TECHNICIAN Department: Administration Accountable To: City Administrator Status: Non-Exempt(PART-TIME) Date: December 2018 PRIMARY OBJECTIVE OF POSITION: This position has varied responsibilities, including receiving, screening, routing calls and visitors to the appropriate Staff members. Provides clerical support to other staff. SUPERVISION RECEIVED: Works under the direct supervision of the City Administrator. SUPERVISION EXERCISED: None. ESSENTIAL DUTIES AND RESPONSIBILITIES: Administrative Responsibilities • This position is required to meet and greet people at the customer service counter in a friendly, respectful and positive manner. • Answer incoming telephone calls in a friendly, respectful and professional manner and direct the caller to the appropriate resource in a timely fashion. • Perform filing duties. • Receive applications for permits and issue receipts as necessary for payments received at front counter or online. • Perform general typing. • Update City Hall Message Board, Website and Social Media Accounts with current information and in accordance with city policy. • Assist with production and logistics of mailings, utility billing, newsletters and the like. • General organizational tasks, such as keeping office supplies stocked, etc. • Other duties as assigned. External Relationships with the Public • Required to establish a good working relationship using clear, respectful communications with citizens, businesses, commissions, consultants and representatives from other political subdivisions. Organizational Responsibility • This position is expected to treat co-workers, residents, City officials, business owners and the general public in a friendly, respectful and professional manner. 59