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2019-02-27 CC Packet
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2019-02-27 CC Packet
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Unfavorable ratings are cited more frequently by: <br /> • those rating the quality of life as only fair or poor <br /> • those rating the sense of community identity negatively <br /> • those rating the value of city services unfavorably <br /> • those not feeling empowered <br /> Courtesy and helpfulness of the department staff? <br /> Eighty-one percent rate the courtesy and helpfulness of the department staff as either"excellent" <br /> or"good:" <br /> EXCELLENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31% <br /> GOOD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50% <br /> ONLY FAIR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12% <br /> POOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7% <br /> DON'T KNOW/REFUSED . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0% <br /> Ratings increase among: <br /> • those rating the sense of community identity positively <br /> • those rating the value of city services favorably <br /> • those feeling empowered <br /> They decrease among: <br /> • those rating the quality of life as only fair or poor <br /> • those rating the sense of community identity negatively <br /> • those rating the value of city services unfavorably <br /> • those not feeling empowered <br /> The positive rating on all three dimensions clearly exceeds the 80%threshold indicative of high <br /> quality customer service. <br /> Use of Voice Mail System <br /> Respondents were asked: <br /> Have you used the voice mail system to leave a message <br /> at City Hall? Did you receive a timely response? <br /> Fifteen percent report using the voice mail system to leave a message at City Hall: <br /> NO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85% <br /> YES/YES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12% <br /> 52 <br /> 65 <br />
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