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YES/NO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3% <br /> DON'T KNOW/REFUSED . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0% <br /> Of those leaving a message, 80% say they received a timely response. <br /> "Yes/yes" is posted at a higher rate by: <br /> • those with knowledge about the Mayor and City Council <br /> Summary and <br /> Conclusions <br /> While 50% feel empowered; thinking they can have a say about the way the City of Centerville <br /> runs things. But, a comparatively large 43%think they could not. <br /> A similarly large 59% feel they know at least"a fair amount" about the work of the Mayor and <br /> City Council. By a 47%-38% margin, residents approve of the job the Mayor and City Council <br /> are doing. Most residents feel they are doing a good job, listen to residents, and no serious <br /> problems have occurred. Dissenters think they are not listened to and criticize the City Council <br /> for poor spending decisions. <br /> A comparatively large 43%report at least"some"contact with the Centerville City Staff. By a <br /> definitive 65%-17%margin, residents rate the City Staff favorably. They particularly comment <br /> on staff being helpful, (doing a) good job, and friendly. <br /> Forty-eight percent report they contacted Centerville City Hall during the past year. On three <br /> dimensions of quality customer service—courtesy and helpfulness of the receptionist, ease of <br /> reaching a department staff member who could help them, and courtesy and helpfulness of the <br /> department staff—residents post favorable ratings of at least 81%. Fifteen percent left voice mail <br /> messages at City Hall; among these residents, 80%received a timely response. <br /> 53 <br /> 66 <br />