2020-01-22 CC Packet - Laserfiche WebLink

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Atlas Villas Memory Care Policies and Procedures SECTION POLICY EFFECTIVE/REVISED 1. General Policies 1.19 Emergency/ 911 DATE: 10/30/2019 POLICY: To direct staff in the handling of emergencies and calling 911. Examples of client events or circumstances which warrant notification of 911 include: • Has trouble breathing or has stopped breathing • Has no pulse • Is bleeding severely • Is having —chest, neck, jaw, arm pain • Is in the state of deteriorating unconsciousness or is unconscious • If a fracture is suspected • If the person has been badly burned • If unable to move one or more limbs • Is having a seizure • Is suffering from: 1) hypothermia -below normal body temperature, 2) hyperthermia-well above normal body temperature • Has been poisoned • Is having a diabetic emergency • Has suffered a stroke • Choking If there is any doubt regarding the seriousness of the condition, call 911. PROCEDURE: How to use 911 1. Dial 911 from the nearest phone 2. Stay calm and give the 911 dispatcher the following information: 1) State this is a medical emergency 2) Give your name 3) Give the address 4) Give the name of the client 5) Describe the problem and how it happened, if known, otherwise just tell the facts and what has been observed. 6) Follow directions of 911 dispatcher 7) Hang up when the dispatcher says you can 3. Following a 911 call, staff will wait for the 911 responder to arrive: • Have client information sheet available for medical responder • Provide a copy of the clients health care directives, if available 4. After the client is safely on the way with the emergency crew: • Fill out incident report (according to incident report procedure) • Call the clients' family to give them an update • Call the Home Care contact to give them an update Page 1 of 2