Laserfiche WebLink
<br />User Manuals: Compulink provides detailed manuals a Software User's Guide as well as individual <br />guides for each software plug-ins purchased. The User's Guide comes as both a paper manual and an on- <br />line W1ndows Help file that also serves as the context-sensitive help screens used in the program. The <br />contents of the electronic and paper documentation are the same. <br /> <br />SUPPORT SERVICES <br /> <br />Crabtree provides both telephone and on-site support options to ensure the success of the LaserPiche <br />installation. Pricing for telephone support including software upgrades is included in the Support Section <br />of the Cost Summary. Pricing for software installation, implementation consulting, administrative & end <br />user training, and on-site support is included in the Professional Services Section of the Cost Summary. <br /> <br />Hardware Support <br /> <br />The hardware used for server and storage is up to your Computer Department, However, we <br />recommend that you use name brand, industry standard components. Crabtree will provide on-site <br />support for all scanners and peripheral devices not directly covered by a manufacturer warranty for an <br />additional cost. This pricing may vary depending on the equipment selected. Hardware support pricing <br />options should be provided with your hardware equipment proposal and are not included in the Cost <br />Summary of this proposal. <br /> <br />Software Support <br /> <br />LaserPiche Software Assurance Plan. Software will be supported directly by Crabtree via the <br />LaserFiche Software Assurance Plan (LSAP). The LSAP plan provides phone support and software <br />updates on an annual basis. <br /> <br />The LSAP Plan Includes: <br /> <br />1. Phone support with 24 hour or less response time <br />2. All Services of the LaserPiche Software Assurance Plan <br /> <br />On-Site Support <br /> <br />Crabtree also offers personalized on-site support for LaserFiche users. This on-site support is above and <br />beyond the standard LaserFiche Software Assurance Plan listed above. This on-site support coverage includes <br />travel to your location to diagnose and solve any problems with the LF system. On-site support will be billed <br />in prepaid blocks of time and rolled to the following year if not used. Pricing for on-site support is included <br />in the Professional Services Section of the Cost Summary. On-site and telephone support customers receive <br />the same 24-hour guaranteed response time for imaging system problems. This response time commitment <br />begins from the time of the initial report This ensures that all problems are catalogued, diagnosed, and <br />remedied as quickly as possible. <br /> <br />THE CITY OF CENTERVILLE <br /> <br />LASERFICHE DOCUMENT IMAGING SYSTEM SOFTWARE <br /> <br />13 <br />