2007-02-14 Set Agenda - Laserfiche WebLink

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Bonestroo 2006 Performance Review An Evaluation of Services Provided by Bonestroo Comments received from: Composite of Council and Staff Date: January 31,2007 Review consolidated by.: Dallas LarS<?n · What have you liked best about our services? In other words, what would you like to see us continue? Thoroughly checking all work done by contractors for the City of Centerville. Reviewing all significant changes with council Is helpful to keep us on top of things. Evaluating all punch list Items. and ensuring that all are being accomplished for the city. Written update by engineer has been valuable to Council. · What have you not liked or least valued ",bout our service? Things are better with the change in Bonestroo staff member Involved with Centervllle. It Is important that the engineer .Is working for the CIty's best Interest at all times and is not afraid to approach and call out contractors and service providers who may not have accomplished all that is needed for a job. It is essential that contractors be held to the specifications and that inspections be thorough. Projects should not be closed until all . contract requirements are met. · What ideas can you share with us to help us improve our service? Continue to focus, not only engineering requirements, but customer and client service aspects as well. Make sure that inspections staff is present during critical stages.of project construction and that oversight is thorough. enough to detect problems before they are buried. Two recent examples where inspection fell short are the substandard fittings that caused the recent watermain failure and.the Peltier Preserve sanitary sewer which was not caught in the field or by reviewing the TV logs for the sewer. One of these is a BRAA project and one appears to predate BRAA. . /4-P